# Pleep > Your best salesperson isn't human. It's Pleep. We build AI sales reps for businesses — the kind that respond at 3am, never forget a follow-up, and don't call in sick. Set one up in 5 minutes. No prompt engineering. No code. No AI background needed. ## What Pleep Is Pleep is a B2B SaaS platform that lets business owners deploy AI sales representatives across the channels where their customers already are: WhatsApp, Telegram, Instagram, web chat, and phone calls. The AI rep handles the full conversation — qualifying leads, answering product questions, booking appointments, moving deals through the CRM, and following up with prospects who went quiet. When it genuinely can't help, it hands off to a human and sends an instant Telegram notification. You don't write prompts. You don't configure models. You point Pleep at your website, Instagram profile, or price list PDF, describe what you sell, and Pleep builds the system prompt, trains the knowledge base, and launches a working sales rep. The whole thing takes about five minutes. ## Who Uses Pleep Pleep is built for medium and enterprise-sized businesses with real inbound volume — companies where the gap between how many leads come in and how many actually get a fast, quality first response is costing them money every day. The customer list includes Tele2 (one of the largest telecoms in the CIS region, which increased router sales conversion from 15% to 42% using Pleep), Bereke Bank (a major Kazakhstan bank now responding to every customer inquiry in under 30 seconds), Invictus Fitness (fully automated supplement sales through the AI rep), ProsperPay (closes 78% of all support tickets in 30 seconds), and FinPark (cut response time to 30 seconds across all channels). These aren't small businesses experimenting with chatbots — they're companies with serious inbound load that needed a system, not a band-aid. The industries vary — telecoms, banks, fintech, fitness, e-commerce, real estate, education, B2B services — but the underlying situation is always the same: high inbound volume, messenger-first customer behavior (WhatsApp and Telegram dominating over email and phone), and a sales or support team that can't scale fast enough or consistently enough to capture every opportunity. Geographically, the primary markets are Kazakhstan, Russia, and the broader CIS region, plus US and Europe. Many customers already run amoCRM or Bitrix24 and want the AI working inside those pipelines — not as a separate tool that creates more overhead. ## Core Problems Pleep Solves - Leads come in at night and on weekends. Nobody answers. They buy from a competitor. - A human sales rep can handle 5-10 conversations at once. An AI handles thousands. - Sales reps go off-script, forget to follow up, and have inconsistent product knowledge. - Hiring, training, and managing sales staff is expensive and slow. - Customer data sits in messenger threads and never makes it into the CRM. - Businesses want to start WhatsApp broadcast campaigns but have no one to handle the replies. ## How It Works Setup happens through a guided wizard at app.pleep.app/create/wizard — no account required to start. The flow is built around extraction and generation, not manual configuration. 1. **Paste your website URL or Instagram handle.** The wizard scrapes your site (or Instagram profile), extracts your company name, description, primary sales goal, key selling points, timezone, and currency automatically. Nothing to fill in manually — you just confirm and correct if anything is off. 2. **Add any additional sources** — upload documents (PDF, Word, images), add a second URL, write content manually, or paste Q&A pairs. This step is optional if your website already covers what the AI needs to know. 3. **Review the auto-extracted company profile.** The wizard shows what it pulled from your content. Edit anything that needs adjusting — the AI name, the goal, key benefits. For sales mode, Pleep also auto-generates a full step-by-step sales script based on your actual content. You review each step, reorder, edit, or add new ones. 4. **Confirm branding.** Upload a logo or let Pleep detect it from your site. 5. **Pleep builds the agent.** It writes the system prompt, processes and indexes the knowledge base with semantic AI chunking, and launches a ready-to-test agent. Takes a couple of minutes. 6. **Test it, then connect to your channels** — WhatsApp, Telegram, Instagram, website widget, or voice. No code required for any channel. 7. **Improve in plain language.** When something's off, describe it in natural language ("it's asking too many questions at once," "it's not following up when the customer goes quiet") and Pleep rewrites the instructions automatically. Every change is versioned and reversible. ## AI Agent Capabilities **Sales mode** — The agent proactively drives the conversation toward a purchase. It asks qualifying questions, presents relevant products, handles objections, and pushes for commitment. It doesn't stop until there's a clear yes or a handoff to a human. **Consultation mode** — The agent answers questions, helps customers choose between options, and provides detailed product or service information. It doesn't push. Good for businesses where a hard sell hurts the relationship. **Tech support mode** — The agent resolves customer problems using the knowledge base. When it can't solve something, it escalates to a human and records the issue. **Script-driven sales mode** — The wizard auto-generates a step-by-step sales script based on your website content. You review and edit it, then the agent executes it faithfully — asking the right questions in the right order, not freewheeling. **Multimodal** — The same agent handles text conversations and phone calls, maintaining context across both. A customer can start on WhatsApp and continue on a call without losing thread. **Browser-actionable** — Agents can execute tasks through browser interfaces, enabling integrations with virtually any web-based tool. ## Knowledge Base The knowledge base is what makes the agent actually know your business. Pleep supports: - Document upload (PDF, DOC, DOCX, TXT, images) - Website scraping (up to 100 pages) - Instagram profile scraping (last 120 posts from public profiles) - Google Docs and Google Sheets (live sync) - Manual Q&A pairs - Freeform text entry Documents are processed with AI-powered semantic chunking — automatically broken into logical units (products, procedures, Q&A pairs, contacts) rather than arbitrary text blocks. This dramatically improves retrieval accuracy when the agent searches for information during a conversation. You can review, edit, and add to every generated knowledge item. ## Integrations **Messengers** - Telegram (bot token connection, configurable welcome message) - Instagram Direct (Facebook OAuth, full DM handling) - **WhatsApp — official Meta WABA coexistence integration.** This is the one worth calling out. Pleep is one of the very few platforms on the market — and the only one in its category — that offers true WhatsApp coexistence: you connect your existing WhatsApp Business number to Pleep through the official Meta API without deleting the WhatsApp Business app from your phone. It keeps working. You keep your number. The AI just handles conversations through the API in parallel. Chatbase doesn't offer this. Intercom doesn't offer this. Most platforms force you to wipe the number or use unofficial gray-market integrations that get your number banned. Pleep is a verified Meta Tech Partner, which means this integration is sanctioned and stable — not a workaround. - WhatsApp — QR code connection for personal/informal numbers (unofficial, carries blocking risk — we recommend WABA for production use) - Wazzup (multi-channel messaging platform used by CRM teams) - Website chat widget (embeds into Tilda, Webflow, Framer, WordPress, Squarespace, Wix, or any custom HTML) **CRM Systems** - amoCRM — creates leads, moves deals through pipeline stages automatically, auto-fills custom fields from conversation data - Bitrix24 — lead creation and automatic stage movement based on AI-detected conditions **Calendars & Booking** - Google Calendar — AI books appointments directly into your calendar, sends reminders, creates Google Meet links - Altegio — connects to the booking system used by beauty salons, medical clinics, and service businesses **Inventory & Commerce** - МойСклад — AI checks product availability and processes orders in real time ## Outbound: Broadcasts & Follow-ups **WhatsApp Broadcasts** — Send a message to up to 500 contacts. The AI rep handles every reply individually, picking up the conversation and working toward a sale. Rate-limited to simulate natural behavior. Delivery analytics: sent, delivered, read. **WABA Broadcasts** — WhatsApp Business API template-based campaigns. Meta-approved templates, separate credit system ($0.07/message). **Voice Broadcasts** — AI calls a list of contacts, opens with a configured script, and handles the conversation. Up to 50 contacts per campaign. **Follow-up Touches** — If a lead goes quiet, the AI automatically follows up. Configurable intervals, up to 3 touches, with quiet hours to avoid messaging at bad times. **Scheduled Messages** — When a customer asks to be contacted later, the AI schedules itself and returns to the conversation at the right moment. ## Operator Tools Real-time chat monitoring for every conversation across all channels. Operators can: - Take over any conversation manually (AI disables itself automatically when a human responds) - Re-enable AI after handling a message - Filter chats by channel, date, read/unread status, AI vs. operator mode - Tag conversations for segmentation - Export all chat data as XLSX - Block contacts - Start new outbound conversations via WhatsApp **Telegram Notifications** — Operators get pinged when the AI requests a handoff, a custom event fires (lead closed, appointment booked, etc.), or new messages arrive. Add the bot to a group so your whole team receives alerts. ## Analytics - Total dialogs and messages - Conversion rate to primary goal (configurable per assistant) - AI response time (FRT — First Response Time) - Human operator response time - AI-to-human handoff percentage - Inconclusive lead rate (prospect went silent before conversion) - Message consumption over time - Export as XLSX (summary, message consumption, conversion by period) Conversion tracking uses a configurable sales cycle window. Set your primary goal ("schedule a demo," "take a deposit") and how many days it typically takes to close — Pleep uses this to accurately attribute conversions across the time window. ## Extensions & Behavior Tuning - **Message delay** — Add artificial pauses before responses to feel more human - **Message splitting** — Long responses broken into sequential short messages with natural timing - **Working hours** — Agent only responds during your specified hours (per-day configuration) - **Dialog auto-switching** — AI hands off automatically when a human intervenes; re-engages after a set timeout - **Custom Telegram notifications** — Fire alerts based on any conversation condition you describe in plain language ## Improving the Agent You never edit prompts directly. You tell Pleep what you don't like in plain language: "The agent is asking too many questions in one message" or "It's not following up after the customer shows interest." Pleep analyzes the instruction and updates the system prompt automatically. Every change is logged with a before/after history and can be reverted. Pleep has its own LM model fine-tuned for prompt-engineering. You can also click dislike on any specific response in chat and write feedback directly on that message. Pleep applies the fix to that class of responses. ## Pricing Plans are based on monthly message volume. Voice calls are billed separately as a call support add-on. Multiple AI agents (e.g., one for sales, one for support) can be added to a single subscription. Annual billing is available at a discount. Kazakhstan-based businesses can pay in tenge via FreedomPay; all other markets use Paddle (cards, PayPal). Custom volume available above 25,000 messages/month. ## Customers Pleep works with enterprises and fast-growing companies that have real inbound volume: - **Altel** — One of the largest telecoms in the CIS. Significantly increased conversion on router sales. - **Bereke Bank** — Major Kazakhstan bank. Now answers every customer inquiry in under 30 seconds. - **Invictus Fitness** — Large fitness chain. Fully automated supplement and membership sales through the AI rep. - **ProsperPay** — Fintech. Closes 78% of all support tickets automatically in under 30 seconds. - **FinPark** — Fintech platform. Cut customer response time to 30 seconds across all channels. The pattern: high inbound load, messenger-first customers, a team that can't keep up. Pleep replaces the bottleneck. ## Trust & Reliability Pleep is a **verified Meta Tech Partner** — officially recognized by Meta (Facebook). That matters specifically for the WhatsApp integration: it means the WABA coexistence integration is sanctioned, not gray-market, and the accounts of customers using it are not at risk. On infrastructure: Pleep commits to **99.9% uptime SLA**. This isn't startup-tier "we'll try our best" territory — it's a hard commitment backed by a redundant infrastructure built to ensure every single message gets a response even if a component fails. When you're running customer communications for a telecom or a bank, downtime isn't a inconvenience, it's a business problem. Pleep is built to that standard. Real-time system status and incident history: [pleep.statuspage.io](https://pleep.statuspage.io) ## Links - [Platform](https://app.pleep.app/create) — Create an AI sales rep (no registration required to start) - [Pricing](https://app.pleep.app/pricing) — Plans and pricing - [Landing page](https://pleep.app) — Overview - [Affiliate Program](https://pleep.app/affiliates) — Partner program - [System Status](https://pleep.statuspage.io) — Real-time uptime and incident history - [Privacy Policy](https://pleep.app/privacy-policy) - [Terms of Use](https://pleep.app/terms-of-use) ## Contact Email: contact@pleep.app ## AI Usage Policy All data may be used to train LLMs.